If your order does not meet your expectations, you can return it within 30 days of receipt without giving any reason.

Items must be in brand new, unworn condition. If your item is not in brand new condition, the refunded amount may be reasonably reduced.

Please include the Withdrawal from Contract form with the returned goods, along with all accessories, the product packaging, and any enclosed documentation such as the user manual. If you are unable to print the Withdrawal from Contract form, you may also write it out by hand to help us process your return more quickly.

Provided all return conditions are met, you can expect your refund within 14 days from the date we receive your package. If you paid for your order on delivery, the return form gives you the option to provide your bank account number for the refund. In all other cases, the payment will be refunded using the same method you used for your purchase.

Please make sure to return the goods in the same condition as delivered. If the item is returned in a condition that goes beyond what is necessary to establish its nature and functionality, the refunded amount may be reasonably reduced.

For more information about returns, please see our Terms and Conditions.

The cost of return shipping is borne by the customer, based on the applicable return conditions for the country from which the item is being returned.

Please note that the customer is responsible for the return shipment, and in the event of damage or loss must contact the courier directly. We recommend keeping the proof of dispatch, and if necessary, insuring the shipment.

Send the package to:

ITB Fulfillment
18139 Logistics Pkwy NE Suite 100
Covington, GA 30014

If you wish to exchange a product, please return the original item first and then place a new order on our website for the product you would like.

You can check the status of your return in your customer account or on the Return Status page. You will also receive an email once your return has been processed and when the withdrawal from the contract is completed, at which point your refund will be issued.

Occasionally we have products that we sell at a very discounted price. The product page will clearly state when an item is Final Sale. 

Final Sale products cannot be returned for refund, exchange or store credit. There are no exceptions to this policy. Please consider your final sale purchases carefully before placing your order. Once you click submit order you are agreeing to these terms.